At étul, we want you to be able to use our products with peace of mind.
We have professional craftsmen repair the product.
If you have already received the repair, please check the terms and conditions before shipping the product.

Typical repair example

Handle/zipper replacement

If the zipper tape is torn or the pull hardware is defective, we will replace the zipper with a new one.

handle exchange

If the handle is damaged, we will replace the handle with a new one.

Shoulder and root leather replacement

If the shoulder metal fittings or root leather are damaged, we will replace them with new ones.

Magnet hook replacement

If the magnet or hook is damaged, we will replace it with a new one.

Thread fray

If the thread is frayed, we will re-stitch it.

Flow of repair

1. Repair reception
Please send us the contents of your consultation and the image of the repaired part from "CONTACT" .
We will inform you of the repair fee, shipping fee, and estimated period for keeping the item, and issue a receipt number.
Also, please understand that we may not be able to meet your expectations depending on the details of the repair.
*The normal repair period is about 2 to 3 weeks.

2. Keeping the product for repair <br>When applying for repair, enclose a memo with the issued reception number and send the product to our repair department.
Please do not attach memos, etc., directly to the product.
It may damage the surface of the fabric.

<Repair Destination>

Kubo Temple Twin Tower 1F, 2-9-4 Kudanminami, Chiyoda-ku, Tokyo
PAO Co., Ltd. Koga
TEL 03-3234-0886

3. Quotation <br>When the product arrives at our company, the person in charge of the repair reception will
We will inform you of the formal repair details, fees, and storage period.

4. Repair work <br>Once you agree to the instructions, we will start the repair.
We will carefully repair your precious items.

5. Delivery of the product <br>Once the repair is completed, the product will be delivered by Sagawa Express.
In addition, the payment method for the repair fee will be cash on delivery, and the cash on delivery fee will be borne by the customer.

Consultation on repair At étul, professional craftsmen carry out repairs so that you can use our products for a long time.
Please feel free to contact us from "CONTACT" .

For those who have completed the repair reception
Please contact us from "CONTACT" ,
If you have already accepted the repair, please check the "repair agreement" before proceeding.